We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
*All clearance item sales are final.* In certain cases, items may be exchanged for store credit.
If there is a problem with something you purchased from us, such as damaged or incorrect merchandise, give us a call at 604.929.4327 to make arrangements. Ship returns via Ground UPS (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.
Please contact us for shipping information/charges.
Note: Orders usually ship two to five business days after being placed. Some items may be subject to additional shipping and handling charges because of size or weight.
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online clearance catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
Please note that bikes are shipped partially assembled. For safety reasons, we recommend final assembly by a qualified mechanic prior to riding.